Diagnosis
We test the machine properly rather than guessing at the counter. Most diagnoses are done the same day.
Computer & laptop repairs
Diagnosed first. Priced second. Fixed third.
Slow, failing or refusing to start? We find out what's actually wrong, tell you what it costs, and only then pick up a screwdriver. Repairs for homes and businesses across east London and Essex.
Home / Repairs
Sound familiar?
The faults we see week in, week out.
You don't need to know the cause. Describe the symptom and we'll work backwards from there.
It takes ten minutes to start up
Usually a failing hard drive, a full disk or software loading at boot that nobody asked for. An SSD upgrade fixes most of these outright.
It gets hot and the fan screams
Dust, dried thermal paste or a failing fan. Left alone it throttles performance and eventually shortens the life of the machine.
The screen is cracked or black
Screen, cable or graphics fault. We test which before ordering anything, so you're not paying for the wrong part.
Pop-ups and browser hijacks
Adware and malware removal, with a check of what it touched and which accounts need new passwords afterwards.
The battery lasts twenty minutes
Battery replacement where it's worth it, and an honest word when the rest of the machine isn't.
It won't turn on at all
Power, board or drive failure. If the machine is beyond economical repair, we recover your data and tell you straight.
How a repair runs
Four steps, and you approve the cost at step two.
Fixed quote
You get the fault, the fix and the price in writing. If it isn't worth repairing, we'll say so and explain why.
Repair
Parts fitted, software repaired, data preserved. We back up before doing anything that risks your files.
Handover
Tested, updated, secured and returned with a plain explanation of what was wrong and how to avoid it recurring.
Repair services
Desktops, laptops, phones and tablets.
Windows and macOS, business machines and family computers. If it's a device someone in the house or office relies on, we'll look at it.
- Hardware replacement — screens, batteries, keyboards, hinges, drives
- SSD and memory upgrades
- Virus and malware removal
- Windows and macOS reinstallation
- Performance optimisation and internal cleaning
- Software troubleshooting and driver faults
- Data backup, transfer and recovery
- Printer setup and peripheral troubleshooting
- Phone and tablet setup, data transfer and security checks
Home technology support
Some things are easier sorted at your kitchen table.
Not everything belongs on a workbench. If the problem is the printer that won't connect, the Wi-Fi in the back bedroom or the new laptop that needs everything moving across, we'll come to you.
- New computer setup and data transfer
- Printers and scanners connected properly
- Home Wi-Fi coverage and speed
- Smart TVs, streaming and home devices
- Email, accounts and password sorting
- Home CCTV and doorbell cameras
Repair coverage
Where we collect and visit.
Barking
Dagenham
Romford
Ilford
Rainham
Hornchurch
Brentwood
Upminster
Stratford
East London
Essex
Repair questions
What people ask before booking.
How long does a repair take?
Most software repairs and upgrades are turned around within a day or two. Hardware repairs depend on parts availability, and we'll tell you the expected wait when we quote.
Will I lose my files?
We back up before doing anything that puts data at risk, and we say so upfront if a repair can't be done without wiping the machine. Data recovery is available where a drive has already failed.
Do you charge if the repair isn't worth doing?
We'll always tell you when a machine isn't worth repairing. Any diagnostic charge is agreed with you in advance, never applied as a surprise.
Can you repair business computers without stopping work?
Yes. We can supply a loan configuration, work out of hours, or repair on site where the fault allows. Support-plan clients get priority.
Do you sell replacement machines too?
Yes — and configured, not just delivered. If replacing works out cheaper than repairing, we'll show you both numbers. See technology supply.
Book a repair
Describe the symptom. We'll do the rest.
Tell us what the machine is doing and roughly when it started. We'll come back with what it's likely to be and what it would cost to put right.